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2nd Line Network Engineer

£34,000 to £38,000
Job Type
6 Sep 2022
2nd Line Network Engineer Wakefield - Hybrid £38K + Company Benefits My client is a leading Managed Service provider with multiple clients all across the UK in various industry sectors. The successful 2nd Line Network Engineer will assist with escalations from the wider Service Desks and to deliver projects on site at customer locations throughout the UK. To be successful in this role you will need to be agile in managing your workload and constantly re-evaluating priorities. You will be required to perform a variety of proactive tasks which will help maximise customer's up time and prevent reoccurring issues. Tasks will include resolving proactive monitoring alerts, deploying the latest security updates, systems maintenance and upgrading customer systems. There is the opportunity to work with cutting edge technologies in a support environment that promotes systems and service excellence. Responsibilities as a 2nd line Network Engineer: Deal with incidents in a professional, courteous manner over the phone and via e-mail Take ownership of incidents and manage them in a logical and methodical manner, taking responsibility for the end-to-end management of incidents in your queue and proactively keeping the customer informed of progress Deliver projects excellence by working with Project Managers to ensure all Projects are delivered on time and on budget Has a natural aptitude for troubleshooting and problem-solving Embraces continual change and process improvement Can express ideas and information clearly and concisely Plans and manages own workflow on a daily basis to ensure the achievement of KPIs Demonstrates a passion for customers and delivering service excellence Proactively keeps up to date with technologies supported by GCI Essential skills as a 2nd Line Network Engineer; Experience switching and routing, preferably including field-based Customer Support Project delivery Network Analysis Audit / Recommend / Remediate Traffic Measurement Network Design Vendor Best Practice HLD / LLD Network Monitoring Monitoring Tool sets Proactive Alerting If you have the relevant skills and experience please apply immediately with your most recent CV
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  • Job Reference: 705459872-2
  • Date Posted: 6 September 2022
  • Recruiter: Network IT
    Network IT
  • Location: Yorkshire
  • Salary: £34,000 to £38,000
  • Bonus/Benefits: Company Benefits + Hybrid
  • Sector: I.T. & Communications
  • Job Type: Permanent