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Big Ticket Customer Care Specialist

Laureldale, Pennsylvania
Job Type
1 Sep 2022
Big Ticket Customer Care Specialist - FT

Experienced Furniture & Bedding Claims Specialists- Bring your experience to work for you where people love to shop! Boscov's is a chain of full service department stores serving the total family needs of our customers. For nearly 100 years, Boscov's has been known for its great values and famous brands, and for offering a broad selection of quality merchandise in its stores and online. We are looking for a Furniture & Bedding Claims Specialist to join our growing team working in our Furniture & Bedding Department.

As part of a fast-paced, dynamic Customer Care Center team, you will handle post-delivery inquiries and warranty claims for furniture, bedding, and patio merchandise. If you have strong customer service and problem solving skills, this is a great opportunity to pursue a rewarding career with a company known for service, quality and big savings. Apply today!

Job Responsibilities
In our inbound Care Center you will create and follow up on post-delivery and warranty claims for furniture, bedding, and patio merchandise via phone. You will be responsible for establishing professional, yet personalized rapport with both internal and external customers in order to provide the best possible experience and solutions. In addition, you will communicate daily with outside vendors, furniture technicians, delivery carriers, as well as a variety of co-workers from other areas of the company by phone and email.

Job Requirements
Successful candidates for the Big Ticket Customer Care Specialist role should have the ability and desire to actively engage and provide excellent customer service.

Additional requirements:
Customer-oriented focus
Strong computer skills
Excellent problem solving skills with the ability to multi-task
Good communication skills, both verbal and written
Ability to work well with others and be a team player
Flexible availability that includes one to two evenings a week and a Saturday rotation

At Boscov's, we value our employees, and that's why we provide a competitive compensation and benefits package. As a member of our service team, you will be eligible to receive:
Weekly Pay
Comprehensive benefits package, including medical/dental
Paid Vacations and Personal days
Storewide Employee Discounts
Much More!

Work where people love to shop!
Equal Opportunity Employer,
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  • Job Reference: 701237398-2
  • Date Posted: 1 September 2022
  • Recruiter: Boscov's Department Stores
  • Location: Laureldale, Pennsylvania
  • Salary: On Application
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent