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Customer Service Advisor

Location
Chester, Cheshire
Salary
£19,000 to £21,000
Job Type
Permanent
Posted
7 Sep 2022
Our Client are market leaders in their field, with a HQ based out of Chester and due to expansion seek to add a talented Customer Service Advisor to their ranks.. £19-21k Monday to Friday shifts between 8.30 and 6pm no evenings or weekends! Looking for previous call centre experience. Epic company perks This is a permanent position offering a fantastic working environment and excellent staff benefits. Benefits package includes access to 'Perk Box' which offers over 1,000 perks and discounts from well-known retailers as well as digital content to support wellbeing. They also offer an employee assistance programme, a generous annual bonus, discounted hearing products for friends and family, a very generous pension scheme and regular office lunch treats Role Function: The primary purpose of this role is to help provide a proactive quality customer service for all UK sales accounts by the effective handling of all enquiries from customers (telephone, email) the acceptance and processing of orders, outbound communications and administration functions for all company sales activities. The duties of the job holder are: • To facilitate the acceptance of customer orders, advise and/or investigate customer product queries and to ensure exceptional customer communication and service supporting the customer, this includes inbound and outbound calls. • Handle enquires/queries from customers and to resolve accordingly as 1st line support. If unable to resolve, then to be able to instruct and communicate effectively issues and information to other personnel. • Order entry of serial product and accessory orders, prioritising to ensure efficient workflow. • Participate in training sessions to keep product knowledge up to date and relevant. • Liaise with the internal and external departments regarding stock, deliveries, dispatch of orders, special requests for urgent orders etc. • To be responsible for, and advise within the department, the identification of urgent, late or problem orders. Highlight any potential customer complaints or product concerns to appropriate staff using Salesforce CRM system. • Take overflow queries & help in other areas taking a flexible & proactive approach to ensure the efficiency of the customer service department as a whole. • Liaise with and support the Account Managers in their interactions with their accounts. The qualifications, knowledge, experience, and competencies required for the role are: • IT skills MS Office: essential • Good call handling ability: essential • Ability to remain neutral and positive under customer pressure: essential • Customer service experience: essential • Knowledge of audiology and/or hearing aid production: desirable
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Details

  • Job Reference: 706578904-2
  • Date Posted: 7 September 2022
  • Recruiter: 3R Consulting Ltd
    3R Consulting Ltd
  • Location: Chester, Cheshire
  • Salary: £19,000 to £21,000
  • Bonus/Benefits: excellent perks and benefits
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent