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Customer Service Advisor- Hybrid

Location
Cardiff
Salary
£19,000 to £21,000
Job Type
Permanent
Posted
7 Sep 2022
Customer Service Advisor Yolk Recruitment are working closely with a leading financial services company based in Cardiff, to find a friendly and driven Customer Service Advisor to join their support team. What you'll be doing: This is an excellent opportunity for an someone wanting to start their customer service career. You will work within a small team of Customer Service Advisors where you will answer calls from customers in relation to their accounts and current applications. You will also: Communicate with customers via telephone and email to solve their questions and queries in a timely manner Providing a friendly and helpful approach to customers Keep customers update on their applications and offer advice when requested. Keep an eye out for potential vulnerable customers, fraudulent customers or those who are having a bad experience and help in any way you can. Ensure all systems and databases are kept up to date and accurate. Full training will be provided What you'll bring to the team? As a fantastic and experienced customer service advisor, you will be: Passionate about providing excellent customer service to all customers. Ideally experience of working with customers ie retail/hospitality, full training is provided Excellent communication skills Friendly and supportive to both other team members and customers. Ability to pass a credit check.And this is what you'll get in return? By being a customer service advisor, you will receive: Salary up to £21,000 DOE and great team incentives including vouchers Mon- Fri, 9-5pm with no weekend working 25 Days Holiday + Bank Holidays and your birthday off! Amazing training and development opportunities supported by encouraging team members and managers. Health and Wellbeing schemes- wellbeing meetings weekly Additional benefits once pass probation; cycle to work, dental cover, travel insurance and plenty more! Great location with free onsite parking
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Details

  • Job Reference: 706580870-2
  • Date Posted: 7 September 2022
  • Recruiter: Yolk Recruitment
    Yolk Recruitment
  • Location: Cardiff
  • Salary: £19,000 to £21,000
  • Bonus/Benefits: Hybrid, Yearly Salary reviews and Bo
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent