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Customer Service Coordinator

Newcastle Upon Tyne, Tyne And Wear
Job Type
6 Sep 2022
In a Nutshell We have a fantastic opportunity for a Customer Service Coordinator to join our team within Vistry Partnerships North East, at our office in Newcastle upon Tyne. As our Customer Service Coordinator, you will have a proven track record in providing outstanding customer service within a 5-star construction / housing environment. You will have a strong customer care background along with a calm and friendly approach when dealing all customers. We are pleased to say, this role can accommodate agile working arrangements. Let's cut to the chase, what's in it for you Competitive basic salary and annual bonus Agile working arrangements possible for this role 28 days annual leave plus bank holidays, and the option to buy up to 5 days per annum Private Healthcare Company contributory pension scheme Life assurance - 4 x your annual salary Sharesave scheme Cycle to work scheme - up to £3000 Support with a professional membership Denplan, GymFlex and many more In return, what we would like from you Behave in line with our company values - Integrity, Caring and Quality Customer Services experience in the following sectors: Social/affordable Housing sites, Private Spec Housing, Extra care accommodation Track record of achieving & sustaining high customer satisfaction results. Able to work within a pressurised environment. Familiar with developing and monitoring Customer Care defect management software. Knowledge of NHBC and other warranty provider requirements. Computer literate. Good time management with ability to multitask. Professional aptitude and appearance at all times. Ability to make decisions within authority. Able to work as a team member. Strives for continuous improvement for the benefit of the company. Driven to achieve customer satisfaction. Experienced in analysing problems and delivering solutions. Communicates clearly with confidence at all levels. Ability to investigate queries and gather relevant informationDesirable - Relevant CSCS Card required. Customer Care Qualification CRM experience Clixifix experienceMore about the Customer Service Coordinator role Coordination of the Customer Care Department Team and its function within Vistry Partnerships North East. Develop & provide timely and accurate analysis of Department performance KPIs. Maintain "Vistry Journey" strategy within Vistry Partnerships North East ensuring the business is fully compliant with its requirements. Implementation and management of CRM software within the Business Unit. Provide analysis of defects by type, trade, material &/or subcontractor. Ensure compliance with the Vistry Partnerships, Safety & Sustainability Standards always. Liaison with Customers and Clients to resolve post completion matters, drawing them all to a satisfactory conclusion. Liaise with Build, Technical, Commercial and Sales Teams to facilitate a seamless transition during the completion stages, handover and defects liability period. Ensure Customers and Clients are clearly advised on our Customer Care contacts, responsibilities & procedures before they take possession of their home or building. Ensure the Customer Care Department react to defect call outs within set timescales and wherever possible strive to provide an enhanced service, demonstrating high consideration to VPN Client/Customer commitment. Ensure resources are in place to provide 24-hour defect management at all times. Provide Customer Satisfaction and improve HBF 5-star survey results.Finally, let's tell you about us Vistry Group came together at the start of 2020, bringing together the energy, talent and deep-rooted experience of Bovis Homes, Linden Homes and Vistry Partnerships. With a wide range of skills, experience and backgrounds - we have come together to live our values of Integrity, Caring and Quality. We are all about people, and it is our people, around 3000 of us, who have created a UK top-five housebuilder, with a five-star rating. We care about the wellbeing of our people and we value diversity and inclusion, seeking to create a supportive, dynamic environment where talented and dedicated people can develop their career. Inclusion and diversity are paramount to us here at Vistry Group - we firmly believe that this culture nurtures stronger performances across the wider business. All of our applicants and employees are treated fairly and respectfully, regardless of any protected characteristic/s. If you require assistance with regards to reasonable adjustments during your application process with us, then please do not hesitate to contact us - we will always be happy to help.
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  • Job Reference: 705455049-2
  • Date Posted: 6 September 2022
  • Recruiter: Vistry Partnerships
    Vistry Partnerships
  • Location: Newcastle Upon Tyne, Tyne And Wear
  • Salary: On Application
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent