About the Opportunity
The Human Resources Manager, Talent Recruitment will develop and manage cross-functional talent solutions strategies to recruit a diverse and highly seasonal workforce that encompasses all the skills and experience necessary to deliver on Chautauqua Institution's long-term vision and to provide an environment for that talent that positions the organization as an employer of choice' on a national stage.
The Human Resources Department provides strategic leadership and cross-functional support for Chautauqua Institution, its subsidiary the Chautauqua Hotel Company, at our main campus in Western New York, for a satellite office located in Washington DC, and for a new distributed workforce central to the future of work.' This position is based onsite at Chautauqua Institution's Main Campus in beautiful Southwestern New York with the flexibility for hybrid telecommuting to the work location outside of summer operations.
About Your Work
- Manage the cross-cutting strategic imperative of talent recruitment for Chautauqua Institution, its subsidiary the Chautauqua Hotel Company, at our main campus in Western New York, for a satellite office located in Washington DC, and for a new distributed workforce central to the future of work.'
- Design the recruitment experience, as aligned with organization culture/values with a goal of a consumer-grade, seamless, connected, and intuitive digital experience.
- Establish recruitment strategies and hiring goals that align with organization-wide and department-specific objectives, design and implement recruitment plans, carry out recruitment activities, measure results, and evaluate recruitment efforts to determine success as aligned with organization budget.
- Innovate recruitment initiatives to attract a diverse and qualified talent pool for a broad range of opportunities from first job' to experienced executive' for a prism of operating departments across multiple industry sectors in the arts, education, hospitality, recreation, religion, and administration.
- Partner with marketing on an employer branding strategy that generates excitement, engages candidates, compliments products/services, compels candidates to apply, and aligns with culture. Continue this cooperation with marketing through the development of recruitment content/materials and employment presence on the Institution's social media platforms, such as LinkedIn and Facebook.
- Master technology solutions, integrate technology innovations, and utilize data analytics/metrics as central to the functions of Chautauqua, Human Resources, and the employee experience. Serve as a critical member of the implementation team during software enhancements or transitions.
- Plan for and manage a budget and resources for recruitment strategies and objectives.
Talent Management Team
- Manage recruitment strategies and initiatives for a seasonal recruitment process with deeply shared responsibilities within the Talent Management Team and Human Resources.
- Educate, train, and mobilize a talent management team comprised of 50+ hiring managers to guide both career and seasonal recruitment processes. The Institution employs 175 career employees on a year-round' basis and hires, and rehires, 1,600+ employees seasonally for summer operations.
- Provide leadership and support presently decentralized recruitment processes organization-wide.
- Collaborate with talent managers to ensure that recruitment is aligned with the talent philosophy and employee experience strategies at Chautauqua.
- Support Talent Management Teams in the publication of employment opportunities on job boards and guide the flow of qualified candidates to talent managers with widely variable and simultaneous needs.
- In conjunction with the Human Resources Manager, Employee Experience, supports retention strategies for an experienced seasonal workforce.
- Ensure leadership development, participation, and accountability for fostering a talent culture.
- In lockstep with the Human Resources Manager, Employee Experience, design and engineer technology-based and data-driven recruitment experiences our talent, anywhere and everywhere.
- Serve as an energetic and enthusiastic first point of contact' for candidates in the development of talent pipelines, participate in recruitment/networking events, guide select candidate pre-screening/panel interviews, and communicate with candidates/managers regarding opportunities.
- Author compelling, inclusive, and vibrant job descriptions for all positions, open/close jobs on company and partner websites, and engage a talent community using recruitment software or other methods.
- Establish standardized interview processes, scoring models, and supporting training for talent managers hiring for career and seasonal positions and, with the Senior Vice President of Inclusion, Diversity, Equity, and Accessibility (IDEA), ensure uniform language and procedures for IDEA-B.
- Build and foster industry-specific partnerships to develop diverse talent pipelines regionally/nationally.
- Design a cohesive internship model focused on a student learning experience, interdepartmental cross-training in support of summer operations, and the development of a diverse, educated, and experienced permanent talent pipeline for future employment opportunities.
- Create an alumni network that fosters connections between current and former employees alongside community members, partners, and stakeholders across the nation.
- Host an annual job fair' to support seasonal hiring and internship placement on campus or virtually.
- Create employee surveys, interpret survey data, present results to leadership and focus groups, and leverage information to influence the recruitment experience to achieve desired outcomes.
- Support the Senior Director of Human Resources in workforce and succession management planning by aligning, and realigning, talent philosophy and strategies to organizational goals.
- Collaborate with the Senior Human Resources Director on talent identification criteria based on competencies, behaviors, and values that support organization culture and deliver on strategy.
- Navigate rapid changes in the organization or business environments by identifying KSAs of existing talent, conducting environmental scans, analyzing talent pools, identifying gaps, and developing plans to address the gaps through recruitment, development/training, and organizational changes.
- Support workforce planning and reskilling of an existing workforce in digital/future-focused skills.
- Promote talent development through coaching, mentoring, and training employees with a focus on employee performance aligned to skills/capabilities to deliver on strategic objectives.
- A Bachelor's Degree in Human Resources Management or a closely related field, or an equivalent combination of education and experience, is required.
- Certification through the Society for Human Resources Management (SHRM) as a Certified Professional (SHRM-CP) or the Human Resources Certification Institute (HRCI) as a Professional in Human Resources (PHR), or the ability to complete this certification or recertify with employer sponsorship, is required.
- Minimum 5-years of human resources experience with a focus on talent and recruitment is required. Candidates with experience in a multidimensional organization with seasonal and/or high turnover workforces are strongly preferred. Recruitment experience in the arts, hospitality, or education a plus.
- Administration of Human Resources Information Systems (HRIS) in the management of the employment lifecycle, specifically for onboarding and development, is required. Preference will be given to candidates with prior administrator or end-user experience with UKG Pro Software.
- Current work in a team environment that has embraced eHR,' or the transformation of human resources solutions to web-based technology, and experience leveraging those solutions to manage the employment lifecycle within a unified software solution.
- Dedicated use of technology to generate data analytics, metrics, and reporting to inform decision-making, measure delivery on strategic objectives/goals, and support workforce management interventions in response to metrics.
Knowledge, Skills, and Abilities
- Active listening and speaking to collaborate with and engage key stakeholders in the design and delivery of a high-value, integrated, end-to-end employment experience.
- Social perceptiveness and a consultative leadership approach to direct others toward goals.
- Complex problem-solving and coordination to navigate complex circumstances, make recommendations, and resolve problems with an independent judgment that is consistent with the established culture, ethics, best practice, policy, procedure, regulation, and federal/state labor laws.
- Knowledge of Human Resources in business management and strategy, workforce planning and employment, development, compensation and benefits, employee and labor relations, and risk.
- Psychology and relationship management to identify differences in ability and performance, learning and motivation, assess interventions, manage conflicts with employees, and work to connect with people and redefine employee experiences.
- Education and training methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects or success.
- Tech-savvy and data-driven for daily use of technology, such as a Human Resources Information System (HRIS), Learning Management System (LMS), and MS Office 365, including SharePoint/Teams.
- Analytical aptitude in gathering and analyzing information while maintaining neutrality.
- Project management skills to navigate short and long-term projects, full cycle, simultaneously, and against competing priorities.
- Communication comprehension and expression to develop and present content, such as emails, policies, procedures, processes, training materials, surveys, and to maintain professional standards.
- A lifelong learner who is eager to grow professionally through educational workshops, publications, networks, organizations, and conferences.
About Chautauqua Institution
Chautauqua Institution is a not-for-profit global convener of dialogue on the most significant issues of the day through engagement across four pillars of the arts, education, religion, and recreation. The Chautauqua community is located on the shores of Chautauqua Lake in southwestern New York State and comes alive each summer with a unique mix of visual and performing arts, lectures, interfaith worship/programs, and recreational activities. Chautauqua Institution owns and operates Chautauqua Hotel Company , a comprehensive hotel, food & beverage, conferencing, and events organization. The Institution's office in Washington, DC is located strategically for an ongoing role in the cultural conversations of the nation.
Total Rewards for Our Talent
Chautauqua Institution's competitive compensation and a benefits suite that includes health insurance with Blue Cross Blue Shield , flexible spend (or health savings) account options, dental and vision insurance, complimentary life insurance, wellness incentives, and fitness options, an employee assistance program, and supplemental life insurance and long-term disability options. The Institution supports planning for retirement through a discretionary employer pension contribution, which has recently been (10%) of gross compensation following a designated service period.
Discovering Your Chautauqua Experience
There are countless ways that our talent will engage with our mission, vision, and diverse communities, and you are invited to immerse yourself in our programming as a gateway to this experience. Employees will receive a traditional Chautauqua gate pass, free of cost, which provides access to many of our programs at the Amphitheater. In addition to a traditional gate pass, employees and their families will receive full access to our current and historical programs online at CHQ Assembly .
Our Commitment to IDEA
Chautauqua Institution values Inclusion, Diversity, Equity, and Accessibility (IDEA) as a priority in our strategic plan, 150 Forward. One of our five core values is The dignity and contributions of all people. We are committed to creating conditions in which everyone feels that they can engage as full and valued participants in the Chautauqua experience. The Institution is an equal opportunity employer committed to equitable and inclusive hiring practices and applicants will not be discriminated against based on any status protected under federal, state, or local law. We especially welcome applications from those who can demonstrate experience, engagement, and professional expertise in IDEA.
Joining Our Talent Community
Join our talent community online at . You are encouraged to learn more about Chautauqua Institution at and view the 150 Forward Strategic Plan at .
- 3 year(s): Dedicated use of technology to generate data analytics, metrics, and reporting to inform decision-making, measure delivery on strategic objectives/goals, and support workforce management interventions in response to metrics.
- 3 year(s): Current work in a team environment that has embraced eHR,' or the transformation of human resources solutions to web-based technology, and experience leveraging those solutions to manage the employment lifecycle within a unified software solution.
- 5 year(s): Administration of Human Resources Information Systems (HRIS) in the management of the employment lifecycle, specifically for onboarding and development, is required. Preference will be given to candidates with prior administrator or end-user experience with UKG Pro Software.
- 5 year(s): Human resources experience with a focus on talent and recruitment is required. Candidates with experience in a multidimensional organization with seasonal and/or high turnover workforces are strongly preferred. Recruitment experience in the arts, hospitality, or education a plus.
- Bachelors or better in Human Resource Administration or related field
- Masters or better in Human Resource Administration or related field
Licenses & Certifications
- Ultimate Kronos Group (UKG)
- Social Media
- Seasonal Workforces
- Result Oriented
- Relationship Building
- Public Speaking
- Project Management
- Personal Accountability
- Problem Solving
- Planning & Organizing
- New Technologies
- Meeting Management
- Legal Compliance/Labor Laws
- Interpersonal Skills
- Human Resources
- Human Resources Information Software (HRIS)
- Goal Achievement
- Events Management
- Expanding Ideas
- End User Support
- Directing Others
- Developing Rapport
- Decision Making
- Database Management
- Data Collection
- Data Analytics
- Continuous Learning
- Cost Analysis
- Content Strategy
- Content Management
- Conceptual Thinking
- Enthusiastic: Shows intense and eager enjoyment and interest
- Innovative: Consistently introduces new ideas and demonstrates original thinking
- Team Player: Works well as a member of a group
- Functional Expert: Considered a thought leader on a subject
- Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
- Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
- Peer Recognition: Inspired to perform well by the praise of coworkers
- Self-Starter: Inspired to perform without outside help