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ICT Support Technician

Windsor, Berkshire
£120 to £160 Per Day
Job Type
2 Sep 2022
Job Role: IT Support Technician (Contract) Location: Windsor Contract Role: 3 months Day Rate: £120-£160 Job Purpose The IT Department provides all of our clients information and communications technology services for more than 2,000 users, both inside and outside of the classroom. You will report directly into the IT Service Delivery Manager and will need to be able to provide IT support across the college such as resolving support requests on computer hardware, software, and network systems. The successful candidate will need to have excellent customer service skills and some experience working within IT support or helpdesk work. This is an exciting opportunity for an enthusiastic individual with a passion and aptitude for information technology to work for a prestigious and forward-thinking independent school. Key Tasks and Responsibilities To provide front line IT Helpdesk support providing ICT help to staff and pupils. Hardware and software support of school devices including Microsoft and Apple computers, printers, telephones and network equipment. Fault diagnosis and repairs to a wide range of end-user devices. User support for standard software packages and bespoke systems. Use of computerised Helpdesk facility and management of calls from inception to conclusion. Call management of own calls and cover if required for other calls. Routing calls to the right person to complete the task. Escalating appropriate calls to the right person to resolve a problematic issue. The movement of items such as PCs, monitors and larger objects where required, whilst adhering to health and safety and manual handling guidelines. Commitment to equality, diversity & inclusion. Commitment to safeguarding and promoting the welfare of children. Where required, undertake regulated activity, such as unsupervised contact with children, ensuring that safeguarding procedures are followed and providing safe and effective care at all times. Good understanding and effective implementation of Child Protection procedures Commitment and promotion of equality, diversity & inclusion Commitment to safeguarding and promoting the welfare of children, including by not limited to, completing safeguarding training as required, and ensuring any safeguarding updates issued by the College are read and understood. Understand and comply with procedures and legislation relating to confidentiality. Skills and Competencies Required To be successful in this role, the incumbent should have: At least one-year IT support and Helpdesk experience with the ability to demonstrate all round knowledge of IT support Microsoft Office support, Version 2010 upwards Microsoft and Apple operating system support Mobile device support, including Microsoft, iOS, Android Excellent customer service skills and a friendly and helpful manner A demonstrable aptitude and enthusiasm for information and communications technology Confidence and willingness to learn Good communication skills and ability to work well in a team environment Ability to organise and prioritise workloads Working Pattern Your working hours will be 8am to 4pm, Monday - Friday with 1 hour for lunch. You will be working 52 weeks per year. You will be entitled to 21 of holiday. INDIT Planet Recruitment is acting as an Employment Business in relation to this vacancy
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  • Job Reference: 702531892-2
  • Date Posted: 2 September 2022
  • Recruiter: Planet Recruitment
    Planet Recruitment
  • Location: Windsor, Berkshire
  • Salary: £120 to £160 Per Day
  • Sector: I.T. & Communications
  • Job Type: Contract