We have an incredible opportunity for an Individual Giving Officer to join our team. Individual Giving Officer Salary: up to £29,341 per annum Location: Remote/Home Level: Support Hours: 35 hours per week Job Type: Permanent Benefits: Competitive About You You have had experience in delivering online and offline Individual Giving campaigns. You want to inspire people to engage with and donate to this incredible charity. You understand Individual Giving audiences and their motivations for giving and want to be a part of an exciting new programme that you can be proud of. You may have even developed stewardship journeys for a variety of audiences. You love a challenge, are passionate and motivated, and want the chance to make a massive difference at an amazing charity. About the Role This role will be ensuring Help for Heroes builds a strong and loyal supporter base, driving income and engagement from different audiences for years to come. It's an exciting chance to be a part of a new Individual Giving programme, working on new propositions, developing asks and campaigns for a variety of different audiences and seeing them develop in the coming years. You'll be involved in all elements of campaign management from idea execution, to working with internal and external stakeholders to produce multi-channel campaigns, to analysing and reporting. About the Team You'll be joining the wider Commercial /Fundraising Directorate, who are focused on driving income for Help for Heroes. And you'll be working directly in the Individual Giving team. At Help for Heroes, we believe those who serve our country deserve support when they are wounded. Every day, men and women have to leave their career in the Armed Forces as a result of physical or psychological wounds; their lives changed forever. We help them, and those still serving, to recover and get on with their lives. And who are we you're wondering? We are experts and beginners. Generalists and specialists. Ordinary people with an extraordinary passion towards making a positive change to the lives of our veterans (and having fun while doing it). As One Team we share a philosophy - I.C.A.R.E. It's the way we walk and talk, the way we interact with others and how we approach everything we do. We are: Innovative - Collaborative - Authentic - Resourceful - Energetic.We have an incredible opportunity for an Individual Giving Officer to join our team. Please see below for more information on what just might be your future role. Job Purpose To support the charity's income growth plan by maximising lifetime value of donors in Individual Giving. Accountabilities Planning and delivering campaigns that achieve KPIs for donor retention and acquisition. Supporting the Commercial directorate's strategic priority of building a strong and active supporter base. Main Responsibilities Fundraising campaign delivery Plan and deliver retention campaigns that maximise net income. Support the delivery of acquisition campaigns that attract and engage target audiences. Ensure communications faithfully represent the experiences of wounded veterans and their families. Report campaign performance against objectives, identifying and sharing learnings among the team and other colleagues. Update the team's monthly KPI report - maintaining and developing it to meet the emerging needs of the team Development of supporter stewardship journeys Create and develop stewardship communications for regular givers and payroll givers, ensuring donors have a great experience so they keep giving and their lifetime value is maximised. Create and develop stewardship communications that drive and inspire engagement, giving and loyalty from other supporter groups. Collaborative working Build and manage effective working relationships with colleagues, ensuring they understand audience and campaign objectives, and deliver good quality support to brief and to deadline. Build and manage effective working relationships with agencies and other external partners, with clear measurable objectives, and ensure they deliver the right expertise to budget and deadline. Work closely with teams across Help for Heroes to develop and deliver a good supporter experience that contributes to strategic objectives. Look externally for opportunities to learn about best practice and trends and share learnings with colleagues so we can develop the best campaigns to deliver for wounded veterans and their families. Compliance Ensure activities are planned and executed so they are compliant with GDPR, Code of Fundraising Practice and other appropriate legislation and regulations. Work with the Data Protection Officer to understand the obligations and potential risks in relation to the above. Share findings with the team to enable good decision-making for the long-term benefit of the charity. This job is remote based and you'll occasionally travel to Wiltshire, London and elsewhere to meet supporters, wounded veterans and colleagues. Closing Date: 23:59 Saturday 1st October 2022 We reserve the right to close this role early if we receive sufficient applicants for the role. Interested? If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position. Help for Heroes is committed to safeguarding and ensuring the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment. The suitability of all prospective employees or volunteers will be assessed during the recruitment process. This will include relevant criminal record checks being carried out dependent on the eligibility of the role. (England & Wales; DBS check, Scotland; Disclosure Scotland PVG, Northern Ireland; Access NI). No agencies please.