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Network Operations Manager

Job Type
6 Sep 2022
Network Operations Manager London / Hybrid This role has responsibility for the Network Operations team that perform the operational monitoring and maintenance the entire network, including the NOC team providing a 1st / 2nd line response to network monitoring and alerting systems. You will also have responsibility for the build and configuration of access equipment in new areas i.e. the passive optical network (PON) active components, outside plant in street cabinets (aggregation / OLT). You will have responsibility for the day-to-day management of the team and will plan and manage resource scheduling of tasks related to network operations, network build and associated project delivery. You will also be hands on and support several activities delivered by the team. Ideally you will have worked within a service provider environment and have hands-on knowledge of ISP services, solutions, equipment, and protocols. Proven as a confident communicator with excellent analytical and problem-solving skills. 5 years of hands-on experience within an Internet Service Provider environment. Experience in leading a Network Operations or NOC team Responsibilities: Provide day to day line management of the team, steering and prioritising workload according to business needs. (Kanban / Jira / Trello). Management of the Network Operations Centre, ensuring the NOC team monitor and react to network events aligned to achieve current SLAs. Manage the resolution of all service impacting incidents and MSOs. Continually developing processes and procedures to maximise network uptime and minimise service disruption. Proactively resolve issues which may impact customer service or network performance. Plan, prioritise, report on, steer and contribute to build / deployment / configuration of access aggregation network & outside plant infrastructure. Maintain technical standards set by Architecture function and drive conformance in relation to design, software versions, Internet standards, build standards and resiliency. KPI reporting (network build / network performance) to the Senior Leadership Team Qualifications: 5+ years with ISP Networks Experience in leading a Network Engineering or NOC team Experience of network monitoring and management systems ITIL certified or equivalent experience (desirable) Understanding of multiple network technologies (e.g IS-IS, BGP, MPLS, MPLS VPN, BNG, IPv4/IPv6, CGNAT) (desirable) Understanding of Linux (desirable) Experience of coding / scripting / API (desirable) Experience of XGS-PON (desirable)
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  • Job Reference: 705460346-2
  • Date Posted: 6 September 2022
  • Recruiter: EH20 Group
    EH20 Group
  • Location: London
  • Salary: On Application
  • Sector: I.T. & Communications
  • Job Type: Permanent