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Night Concierge

United Kingdom
£23,000 to £25,000
Job Type
6 Sep 2022
NIGHT CONCIERGE / LONDON / £25,000 PER ANNUM + BENEFITS Do you have a fine eye for detail and can carry a big workload, working in a fast-paced environment? If so, these fantastic Night Concierge roles could be for you! The Night Concierge will join an existing high-performance operational team and will work very closely with the Estate Manager. They will have concierge experience and proven track record of working in a residential concierge or hospitality role. You will be the first point of contact for residents and visitors to the building and it is therefore imperative that you provide an efficient, positive, and courteous service to all. The goal of this role is to contribute to an overall pleasant residents experience. What s in it for me? Starting salary of £25,000 per annum Nightly working hours on a four-on, four-off rota between the hours of 19:00 and 07: days holiday and company pension Discretionary bonus paid on performance Key Responsibilities of the Night Concierge: Ensure that the previous concierge passes on all matters including details of those in occupation. Read daily records to familiarise yourself with ongoing matters and check staff rotas. You are responsible for monitoring the various security cameras around the building and reacting to report any possible breaches of security. You are responsible for the security of the main entrance door and ensuring that this is always locked. You are responsible for the delivery of parcels, packages and recorded delivery letters sent to residents, ensuring that residents are notified of such and that arrangements are made for delivery. Ensure you are familiar with all appropriate emergency procedures regarding the mechanical plant Maintain records regarding the holding of keys and other procedures which may be required. Carry out additional duties as directed by the Estate Manager or Managing Agents. You will be responsible for the administration of the car parking system You will be responsible for completing two full building & outside area patrols per shift. For the safety of residents and your personal security you must carefully monitor all visitors All visitors admitted to the building should be signed into the visitor s log. You will be expected to be courteous and attentive to residents, their guests, and contractors always. Acquire extensive knowledge of the premise, nearby venues, and businesses to make the most suitable recommendations if required. Answer the phone, take, and distribute messages or emails and redirect calls. Respond to complaints and find appropriate solution, write daily reports, and maintain records Control the authorisation of workers and non-employees to enter and exit the premises. Skills & Experience Required: Previous experience in a similar role in a prime commercial building, mixed-use scheme, 5-star Hotel and/or luxury residential. Proficiency in both written & verbal English; being multilingual is strongly preferred. Excellent communication skills, polite, confident and with a great deal of patience. Positive approach with emphasis on attention to detail and the ability to multitask and manage time. Vigilant, proactive and an aptitude in resolving issues with a customer focused orientation. Sound working knowledge of security best practice, legislation, security systems, alarms, and CCTV. Knowledge of fire inspection procedures, health and safety compliance, and safety management. Eligible to work in the UK. What s Next? Don t let this exciting new Night Concierge position pass you by! APPLY NOW for immediate consideration
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  • Job Reference: 705689357-2
  • Date Posted: 6 September 2022
  • Recruiter: Anglo Fortune Estate Management
    Anglo Fortune Estate Management
  • Location: United Kingdom
  • Salary: £23,000 to £25,000
  • Bonus/Benefits: Benefits
  • Sector: Hospitality & Tourism
  • Job Type: Permanent