We are looking for an experienced Property Manager with a strong knowledge of the lettings industry to join our diligent Property Management team as Team Supervisor.
Our team strive to provide exceptional customer service for our landlords, tenants, and contractors. Whilst no two days are ever the same: what remains consistent is always the need for thorough and proactive communication.
The Property Management team are critical in providing a smooth journey for our landlords and tenants, managing their own property portfolio and handling property management queries throughout the duration of a tenancy in an efficient and timely manner, keeping all parties always fully informed.
The candidate must possess excellent IT skills and grammar, as well as be proficient in all Microsoft programs
Situated within our vibrant Lettings Head Office in Richmond, you will be working alongside 100+ colleagues from our Tenancy Progression, Renewals, Client Services and Client Accounts departments in a supportive and collaborative environment.
Key Responsibilities of the Role
In this role, you will be responsible for the direct management of an assigned property portfolio and assist the Team Leader with the overall effectiveness of the Property Management team. You will need to keep up-to-date and follow the ever-changing legislation and processes.
In addition to the above you will be required to carry out the following:
Managing and responding to the landlord and tenant queries and issues
Proactive communication with both the landlord and tenant and compiling relevant reports
Obtaining competitive quotations and instructing contractors
Organising inventory, check-in and check-out appointments and distributing reports
Keeping property records up to date
Invoice processing in a timely manner
Setting up and closing utilities
Organise timely safety checks and any required remedial works to completion
Distribution of safety records to all relevant parties
End of tenancy report evaluation, damage proposals to the landlord and management of the deposit distribution
Booking and monitoring works
Taking on role of Acting Team Leader when the Team Leader is out of the office
Training and mentoring both existing staff members and new joiners
Working towards line management responsibilities
Skills, Knowledge and Experience
You will receive comprehensive training on your role giving you the chance to flourish, however, we are ideally looking for somebody that already has the following skills, knowledge and experience:
Confident and positive outlook with a questioning mind
Ability to remain calm and professional when dealing with challenging situations
Capacity to multi-task and work well under pressure both individually and as part of the wider team
Willingness to recognise a mistake and learn how to turn it around for the next time
Ability to build relationships and recognise when to consult others, quickly establishing trust and credibility
Accurate IT skills
Excellent customer service, prioritisation, and organisation skills
Confidence to deal with a diverse range of tenants and landlords both verbally as well as in writing
Enthusiasm and a keenness to learn
Minimum of two years' experience in a property management role
Be ARLA qualified