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Sales Support Executive

Job Type
2 Sep 2022
We are currently recruiting a Sales Support Executive to join a reputable, family owned business based in Yardley. You will work in partnership with the Account Manager to deliver the operational expectation and contract compliance of the customer portfolio. As the first point of contact for the customer, your actions and effective communication will help to mitigate any potential risks within the supply chain and secure potential opportunities. You will help retain and grow existing business by taking responsibility to complete any account administration, enabling the Account Manager to attend regular customer facing meetings and drive new business. This role would suit someone who has ambitions to develop into a National Account Manager in time. Benefits: Salary up to £30,000 doe 25 days plus bank holibobs Free onsite parking Office based role only Yardley, Birmingham Hours of work: 8:30am-5pm or 9am-5:30pm (30 min break each day)Key accountabilities: Customer engagement via weekly Teams calls and occasionally face to face customer meetings in conjunction with the Account Manager Ensuring delivery expectations are met and customers' SLAs are maintained Interaction with the Stock Control and Imports teams to manage customer forecasts and intake Creating sales reports and analysing margin performance for Head of Division Overseeing and implementing new product listings, from engagement with purchasing colleagues through to set-up and specification creation Managing new line set-ups with customers, including use of customers portal systems Engaging and overseeing projects with award winning design team Holiday cover for sales order processing teamEssential Experience / Special requirements: Proven experience as an Account Support Executive or similar customer service role Proactive and display strong tenacity to see the task through Excellent written and oral skills with the ability to build strong relationships both with customers and internal colleagues Organisational and time management skills Quick off the mark and used to working in a fast-paced environment Problem solver, solution driven Respond to complaints and resolve issues to the customer's satisfaction to maintain the Company's reputation Demonstrable experience and sound knowledge of using Excel. SAP knowledge and experience would be an advantage Ability to develop new internal processes and work with relevant departments to implement.Apply today! Immediate start available! Kelly Services are acting as an Employment Agency in relation to this role. Should you choose to apply, your information will be processed in accordance with Kelly's . For information regarding data protection at Kelly, please visit the Kelly website and have a look into the Privacy Statement. As an Equal Opportunities employer we welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age
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  • Job Reference: 702531424-2
  • Date Posted: 2 September 2022
  • Recruiter: Kelly Services (UK) Ltd
    Kelly Services (UK) Ltd
  • Location: Birmingham
  • Salary: £30,000
  • Sector: Administration
  • Job Type: Permanent