Basic Job Functions:
Provide friendly, attentive, and timely service to create an exceptional experience for all of our guests and members. Create an atmosphere of anticipatory service in which members and guests feel service is of the highest standards and wherein expectations are not only met but exceeded. Uphold and ensure compliance with all departmental policies and procedures.
Tasks/Responsibilities: Prepare station for service prior to guest arrival, including the supplying of side stands, setting and inspection of all tables for cleanliness, and correctness of settings Serve food and beverage items according to prescribed procedures Monitor diners' satisfaction frequently and anticipate needs without requiring direction Communicate continually with Servers Assistant, Chefs, and Supervisor/Manager on duty in order to deliver food in a timely fashion and execute a smooth flowing dining experience for guests Clear courses according to correct procedures and remove items from tray stands to Kitchen where items are properly deposited Record and bill orders accurately into the register system using guest/member cards Properly obtain completed guest checks bearing all required information Accurately summarize meals served for reporting purposes per established procedure Reset tables as needed Properly obtain completed guest checks bearing all required information Accurately summarize meals served for reporting purposes per established procedure Learn the names and personally recognize our regular guests and members Maintain cleanliness in all areas including tray stands, counters, sinks, utensils, shelves and storeroom Maintain a thorough knowledge of current guest services, activities, dining options, shops, local attractions, and historical information regarding Sea Island and the surrounding area to answer any questions guests may have to the best of one's ability If applicable, complete a Guest Problem Resolutions (GPR) form on any issues (solved or unsolved issues) and follow-up on issues as needed (if computer access is not available give information to admin support) Maintains cleanliness and organization in all work areas Uphold appropriate departmental standards of quality/timing Uphold and ensure compliance with all company and departmental policies and procedures Report all equipment problems and maintenance issues, known safety hazards, or unsafe practices and procedures to supervisor immediately Attends all scheduled employee meetings and brings suggestions for improvement Willing and timely execution of other duties as delegated by leadership
Minimum Requirements: Minimum one (1) year service experience in a comparable position desired Previous food service experience in a luxury hotel, resort or fine dining restaurant desired Ability to use hotel point-of-sale computer systems Excellent communication skills, both written and verbal Must be at least 18 years of age Consistently aspires to fulfill our core Company values (Respect, Integrity, Passion, Teamwork, Accountability, Caring, Loyalty & Trust) Exhibits the Sea Island Five-Star Behavior Standards with guests, members and co-workers Must possess a positive attitude and have the ability to work with a variety of people and in cooperation with coworkers efficiently and effectively Must be detail oriented and able to manage competing priorities and multiple deadlines in a fast paced environment Ability to easily adapt to organizational and environmental changes Must be flexible to working days, early mornings, evenings, weekends, and holidays Report to work at the scheduled time, neatly groomed and in compliance with company Dress Code Policy
Physical Requirements: Ability to kneel, crouch, squat, climb, stand, sit, balance, reach, bend, push, pull and walk for prolonged periods If applicable, must have the ability to work for extended time periods in an outdoor environment, including sun, heat, cold, wind, rain, and higher than normal noise levels Ability to perform repetitive tasks with accuracy Ability to lift, carry, pull and push up to 50 lbs intermittently throughout a shift Ability to read, write and communicate effectively in English, both written and verbal May be exposed to mechanical, electrical, chemical and fume hazards Ability to maintain compliance with Sea Island's Company Resort Professional Image Policy