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Sr. Director - Infrastructure Delivery - Risk Management

Bethesda, Maryland
Job Type
23 Sep 2022
Job Number
Job Category Information Technology
Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States
Schedule Full-Time
Located Remotely? Y
Relocation? N
Position Type Management


Marriott International is the world's largest hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. If that wasn't enough, we are embarked on one of the largest transformation journey in corporate America to extend hospitality to new heights that no other hospitality company has reached. Come share your journey with us in a great environment that cares and strives for continuous improvement while staying ahead of our business competition.

In this hands-on yet strategic leadership role you will help Marriott identify, manage, and effectively mitigate risk across our technology landscape - for our customers, our associates, and our communities. You will be a strategic hands-on leader responsible for developing, communicating, implementing, and managing technology risk mitigation strategies emerging from audits, cyber threats, ransomware, and disasters. You will be accountable for ensuring critical technology services and capabilities remain operational, stakeholders are kept abreast, and financial & reputational loss is prevented. As the Senior Director of Infrastructure Delivery Risk Management, you will publish, plan, and govern strategies across the technology landscape that comply with applicable regulations, business continuity and cyber security policy.

If you answer "Yes" to the following questions, you're the right person for this role:

Do you have a natural passion for managing risk with excellent project, process and analytical skills
Are you a technologist at heart, an expert in using cloud technologies and modern architecture principles that can build an approach for multi-regional high availability systems on public cloud, and yet you are comfortable with legacy disaster recovery techniques?
Are you energetic, self-motivated, and enjoy problem solving?
Do you bear the vision and persistence to transform the technology landscape of a fortune 500 enterprise into modern progressive cloud native designs?
Can you balance short term decisions to mitigate risk on legacy systems while pushing the enterprise towards the ultimate objective of implementing progressive technology risk management capabilities?
Do you believe that producing results is the ultimate win, yet you lead across teams through consensus and relationship building?
Can you add value with independent stewardship of technology industry's leading business continuity practices?
Do you like to play in the center and have the ability to respond and recover from business disruptions?
Do you practice radical candor and challenge the status quo?
Are you never happy with the answer, "we've always done it this way"?
Are you distinguished by excellent influence and communications skills, a passion for delivering exceptional results, a commitment to thought leadership, and a proven history of using sound judgment while developing meaningful relationships?
Are you a change agent that can effectively challenge business leaders on our highest profile risk investments?
Can you inspire and empower matrixed teams through openness and inclusion to think broadly about risk and provide informed consultation?
Do you want to be part of the group makers, breakers, doers and disruptors, who solve real problems and meet real customer needs?


Education and Experience


10+ years of experience in infrastructure engineering and designing for resilience using legacy and cloud native designs
5+ years information technology leadership experience (including budget management)
Undergraduate degree in computer sciences, Cyber Security or related major


Experience in building modern resiliency capabilities for new technology products built on cloud (HA, Elastic, Containers, B/G deployments, etc.)
Business continuity experience - certifications preferred
Working knowledge of Public Clouds and cloud native technology risk management techniques
Broad technical acumen across multiple disciplines, from highly available RESTful services, platform features, failover connectivity, to back-end systems using the hottest techniques in cloud native services, open source frameworks and latest industry trends to operationalize disaster recovery capabilities for both legacy and modern systems.
Experience in building customer centric resiliency and DR solutions focused on critical customer transactions across daisy chained systems
Experience with building OKRs / KPIs to measure effectiveness and maturity of implemented techniques - Six Sigma green belt or higher highly desirable
Practical knowledge of DevSecOps best practices that compliment ITCM practices and familiarity with ServiceNow-CMDB, Fusion Framework and NIST Framework on Cyber Resiliency
Ability to influence across internal and external organizational boundaries
Product centric and results oriented mindset with experience in implementing changes using iterative project management methodologies such as SAFe
Skilled in ideating and conceptualizing creative solutions; presenting them and building consensus across teams
Highly developed oral and written communication skills
High level of analytical ability to solve complex resiliency problems across tightly integrated technology systems
Excellent interpersonal skills to work effectively with others, motivate employees, and elicit work output in a team environment.


Drive ownership of core Infrastructure Risk capabilities throughout the Infrastructure Delivery and Global Technology organizations.
Partner with Enterprise Architecture and Infrastructure Delivery teams on repeatable patterns that mitigate risk
partner with executives and other risk leaders to identify potential technology risks, ideate potential solutions with a bias towards newer open source and cloud native technologies
Inspire and empower matrixed teams through openness and inclusion to think broadly about technology risks, informed consultation, and effective challenge
Manage work across organizational lines to address competing priorities and achieve results
Automate compliance reporting to drive adherence to policy
Build, execute, and manage enterprise-wide technology resiliency including strategies, plan development, and related exercises
Participate in impact assessment of a potential disruption in IT services, including declaring a disaster and activating the Enterprise Disaster Recovery Plan (EDRP)
Manage execution and completion of all DR test activities with internal and external stakeholders; identify recommendations to improve process, plans, and procedures
Manage and enforce contracts, along with associated service-level agreements (SLAs), for external service providers, as required
Oversee and coordinate DR capacity planning, network bandwidth requirements, processing environment, and budget forecasting with key IT technology groups
Manage risk through KRI's, identifying and categorizing outage exposures that could cause a business disruption
Develop and manage key performance indicators and Key Risk Indicators related to DR to ensure objectives are met.
Oversees the execution of the Enterprise Disaster Recovery Plan when IT and/or major business operations disruptions occur
Manage creation of program status communications to C-level executives, board of directors and external stakeholders (e.g., regulators, auditors) regarding the status of the DR program, including annual reporting, audit report responses and customer requests.
Strive to reduce costs and improve services through new technologies, automation, creative sourcing, and other innovative methods.
Keep abreast of latest DR trends, best practices, and technologies.
Communicate frequently and transparently with team via regular staff meetings and 1:1 discussion
Establish monthly reporting, where necessary
Manage budget and expenses
Develop a diverse team ensuring high levels of employee engagement, operations performance excellence, and appropriate succession planning.
Create and foster career development for team members in alignment with company and personal objectives

Managing Projects and Priorities

Develops specific goals and plans to prioritize, organize, and accomplish work for self and direct reports.
Provides direction and assistance to other teams regarding projects. Determines priorities, schedules, plans and necessary resources to ensure completion of any projects on schedule.
Analyzes information and evaluates results to choose the best solution and solve problems.
Thinks creatively and practically to develop, execute and implement new plans or programs. Generates and provides accurate and timely results in the form of reports, presentations, etc.
Plans, develops, implements, and evaluates the quality of the teams' operations.
Provides recommendations to improve the effectiveness of processes or programs.
Understands and meets the needs of key stakeholders.
Supports achievement of performance goals, budget goals, team goals, etc.

Leading Discipline Team

Champions leaders' vision for product and service delivery.
Works with direct reports and peers to develop and implement strategies and goals. Communicates a clear and consistent message regarding goals to produce desired results...... click apply for full job details
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  • Job Reference: 719164087-2
  • Date Posted: 23 September 2022
  • Recruiter: Marriott International, Inc
  • Location: Bethesda, Maryland
  • Salary: On Application
  • Sector: Transport & Logistics
  • Job Type: Permanent