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Sr. Director of Architecture and Engineering

Boston, Massachusetts
Job Type
6 Sep 2022
Sr. Director of Architecture and Engineering

Dorchester, United States of America


The Sr. Director of Architecture & Engineering leads strategic focus on Santander North America Infrastructure agility, innovation, customer focus and risk management while supporting a methodical shift toward private cloud, infrastructure optimization and a product-oriented technology delivery model.

This position contributes towards the strategic vision of the organization and integrates a broad range of ideas regarding infrastructure automation for Santander. This role is recognized across the organization for technical and business expertise as a resource for resolving the most complex problems by influencing and motivating team members and stakeholders. This incumbent provides leadership on complex infrastructure projects involving multiple disciplines by interacting, influencing and presenting to stakeholders, peers and senior management. S/he creates a work environment that enables team members to be their best and deliver on their accountabilities.

  • Enable automation across value streams to achieve tangible results
  • Drive operational efficiency via standardization and automation of processes, tools, and patterns
  • Develop technical road map that embraces technology innovation and delivers solutions that enable and accelerate the business.
  • Establish a clear path to progression
  • Accountable for IT Infrastructure Engineering to ensure all systems are designed and implemented following Santander US' standards, industry best practices and regulatory requirements (security, resilience, scalability, efficiency, etc)
  • Accountable for team performance, including hire, training and let go functions.
  • Conducts product research keeping current on technical directions and how to best apply them to business objectives.
  • Ensures alignment of Infrastructure Engineering team resources and Santander US Organization for optimal delivery.
  • Ensures that security and regulatory requirements (security, resilience, scalability, efficiency, etc..) are implemented and enforced.
  • Guides and supports the Infrastructure Engineering team to achieve performance targets and objectives.
  • Maintain focus on regulatory compliance and operational resilience
  • Identifies and manages service improvements to increase customer satisfaction
  • Manages 7x24 Support of mission critical infrastructure systems in collaboration with incident and problem management teams, to ensure availability and other SLAs are meet.
  • Manages capital and expense expenditures to plan and manages expense budget activities and timelines to department and corporate guidelines, while maintaining solid fiscal responsibility., Manages relationships with our Infrastructure Engineering service providers, monitoring and enforcing SLAs of our service providers, and managing the financial activities associated with the service providers.
  • Manages systems evolution roadmap, creating and executing plans for transformation with continuous application availability to meet the growth and objective of the business
  • Sets the short-term & long-term departmental goals and objectives for the team to support the business and IT mission, strategy, and processes.
  • Translates business requirements into a strategic view that drives technology change.
  • Works with appropriate delivery managers to ensure the resources are available and committed to deliver the work.

  • Bachelor's Degree; in Computer Science/Software Engineering or equivalent field.
  • Master's Degree; in Computer Science/Software Engineering or equivalent field.,or equivalent work experience
  • 12-15 years; Experience managing, growing, and mentoring a team of engineers and managers.
  • Experience managing teams to deploy infrastructure as code to public (AWS, Azure, etc.) and private clouds.
  • Experience working with configuration management tools.
  • Experienced in managing data center technologies related to server, network and storage.
  • Knowledge & Understanding of compliance and regulatory frameworks (ie FFIEC).
  • Successfully implementation of transformational programs in the finance sector.
  • Ability to build and maintain high performance teams
  • Ability to effectively prioritize and execute tasks in a high-pressure environment
  • Demonstrated ability to adapt to rapidly changing requirements with a flexible and creative approach to brainstorming, troubleshooting, and problem solving
  • Demonstrated ability to think analytically and independently, providing the thought leadership necessary to introduce incremental and evolutionary change
  • Demonstrated experience designing, integrating and managing complex infrastructure solutions
  • Excellent attention to detail, quality, and follow-through; commitment to continuous improvement and the elimination of performance variability
  • Excellent written and verbal communication skills with the ability to present complex technical information in a clear and concise manner to a variety of audience
  • Executes against understanding of market best practices industry frameworks (FFIEC guidelines, NIST standards, etc),IT budgeting and financial management skills
  • Knowledge in more than one specific infrastructure technology domain (Networking, Systems, Storage, Middleware, Databases), Project management skills
  • Proven ability to manage complex tasks
  • Proven ability to positively manage work in a dynamic environment and to work autonomously as required
  • Proven skills in leadership development and team building
  • Strong ability to troubleshoot system integration issues
  • Strong analytical skills
  • Superior technical aptitude
  • Designs, develops and drives the adoption of risk management policies, processes, and procedures Applies advanced skills in operational processes and uses it to improve work efficiency and quality
  • Ensures required resources and skills are in place to maintain smooth day-to-day operations and tackle arising problems
  • Fully accountable for timeliness, completeness, quality of projects, processes, products and services
  • Remains calm and focused on goals while facing pressures, obstacles or short-term setbacks,
  • Identifies and eliminates redundancy of effort
  • Ensures tools, systems, and processes are in place to allow team members to work quickly and effectively,
  • Improves relationships between key individuals to achieve seamless cross-team work flow and positively impact results
  • Uses informal networks to gain support for ideas and projects
  • Keeps up -to-date with external market events, pressures and regulations which may impact the organization and assesses whether similar issues exist in the organization
  • Can identify functional and organizational implications associated with major trends
  • Designs solutions to address industry activities that impact the organization
  • Recognizes potential and multiple impacts of change and acts as a coach to help people understand and prepare for change
  • Takes proactive action to maintain relationships that are impacted by change
  • Stays up-to-date with needs, preferences, trends and practices which impact customers
  • Acts as a role model by being a source of advice and knowledge regarding customer issues
Diversity & EEO Statements: At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply.

Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

Working Conditions: Frequent Minimal physical effort such as sitting, standing and walking. Occasional moving and lifting equipment and furniture is required to support onsite and offsite meeting setup and teardown. Physically capable of lifting up to fifty pounds, able to bend, kneel, climb ladders.

Employer Rights: Employer Rights: This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate at any time for any reason.

Masters of Science (MS) English

Primary Location: Dorchester, Massachusetts, United States of America

Other Locations: Massachusetts-Dorchester,Florida-Miami,Texas-Dallas,New York-New York

Organization: Santander Bank N.A.

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  • Job Reference: 705429746-2
  • Date Posted: 6 September 2022
  • Recruiter: Santander Holdings USA Inc
  • Location: Boston, Massachusetts
  • Salary: On Application
  • Sector: Engineering
  • Job Type: Permanent